Refund policy

Marketfuse Refund & Return Policy

We offer a 7-day return policy, which means you can request a return within 7 days of receiving your order.

Eligibility for Returns

Item must be unused, unworn, with original tags, and in original packaging
You must provide the receipt or proof of purchase
A clear unboxing video, recorded at the time of first opening the parcel, is mandatory

🔴 Note: Orders placed with the intent to test or try out the product are not considered valid for return. Our team works hard to ensure fast and efficient deliveries. Kindly order only if you’re genuinely interested in the product.

Unboxing Video Guidelines (Mandatory)

Record the entire unboxing process from the moment the package is sealed
Clearly show all angles of the tape and packaging before opening
The video must be taken during the first opening of the package

How to Request a Return

Email us at returns.marketfuse.store@gmail.com
Include the following in your email:
- Order ID
- Reason for return
- Clear photo of the shipping label
- Unboxing video
Once approved, our team will guide you through the return process.

Return Shipping Terms

You are required to ship the product back to our warehouse at your own cost
Return shipping charges are not covered by Marketfuse
To be eligible for a full refund:
- The returned product must arrive in original, unused condition
- Use a reliable courier service, as we are not responsible for lost or damaged self-shipped parcels

🏷️ The warehouse address and contact number are printed on the original shipping label.

If We Arrange the Pickup

If you’d prefer Marketfuse to schedule a return pickup for you, please mention this in your return email. Pickup charges will apply, depending on the weight and size of the return package. We will inform you of the charge and process once we receive your request.

Damaged or Incorrect Items

Please inspect your order immediately upon delivery. If you receive a defective, damaged, or incorrect item, contact us right away so we can evaluate the issue and resolve it promptly.

Exceptions / Non-Returnable Items

We do not accept returns for the following:

Perishable goods (e.g., food, flowers, plants)
Custom products (e.g., personalized or made-to-order items)
Personal care items (e.g., beauty products)
Hazardous materials, flammable liquids, or gases
Sale items and gift cards

Please contact us if you're unsure whether your item qualifies for a return.

Exchanges

We currently do not process direct exchanges. The fastest way to get a replacement is to:

Request a return for your original item
Once approved and refunded, place a new order for the desired product

⚠️ Exchange items do not have a fresh 7-day return window. Any issue with an exchanged item must be reported within 24 hours of delivery.

Refund Process

Once we receive and inspect the returned product, we will notify you of the refund approval status.

If approved, your refund will be processed within 24 hours.

Refund Timelines Based on Payment Method:

Online Payment: Refund will be credited back to your original payment method within 2–5 business days
Cash on Delivery: You will be required to share the following details:
- Bank Account Number
- Bank Name
- IFSC Code
- UPI ID
- Account Holder Name
Refund will be processed via NEFT, IMPS, or UPI within 2–5 business days